Settlement, Refunds, and Cancellations

• Settlement of transactions will follow the timelines and processes as prescribed by NPCI/BBPS guidelines.

• Refunds/cancellations, if any, shall be governed by the respective biller/merchant/aggregator policies. Shop2Pe has no independent liability for refunds or cancellation charges.

• In case of failed transactions, refunds (if applicable) will be initiated in line with BBPS rules and credited within the prescribed timelines.

• Erroneous transfers initiated by Business Users shall not be refunded by Shop2Pe under any circumstances.